Got questions about using an eSIM for travel? You are not alone. Below are the most common questions we get from customers before they head abroad, with simple, no-nonsense answers.
What is an eSIM?
An eSIM is a digital SIM built into your phone, tablet, or laptop. Instead of inserting a plastic SIM card, you download a mobile data plan and activate it on your device. No swapping SIMs, no tiny trays, and no waiting in airport shops.
What is the difference between an eSIM and a normal SIM?
They do the same job, but an eSIM works digitally. You do not remove or insert anything. You simply install a plan and switch it on in your settings. Your normal SIM can stay in place for calls and texts while the eSIM handles your data.
Can I use my normal SIM and an eSIM at the same time?
Yes. Most modern phones support dual SIM, meaning you can keep your home SIM active for calls and verification texts, while using the eSIM for mobile data abroad. This is what most travellers do.
When does my eSIM start working?
Most plans activate when you connect to a supported network in your destination country. You can install the eSIM before you travel, then simply switch it on when you arrive. Some plans activate immediately after installation, which will be clearly shown on the product page.
Do I need WiFi to install an eSIM?
Yes, you will need an internet connection to download and install the eSIM. We recommend installing it at home or on hotel WiFi before relying on it for mobile data.
What can I use an eSIM for?
You can use it for anything that needs mobile data, including maps, email, Teams, WhatsApp, FaceTime, social media, ride apps, and hotspotting other devices if your plan supports it.
Can I make phone calls with an eSIM?
Most travel eSIMs are data-only. This means you use internet-based calling apps like WhatsApp or FaceTime. If a plan includes voice and text, this will be clearly shown on the product page.
Can I use the same eSIM in more than one country?
It depends on the plan you choose. Country plans work in one country only. Regional plans cover multiple countries in a region, and global plans cover many countries worldwide.
What happens if I run out of data?
If your data runs out, your connection will stop. You can then purchase another plan for the same destination and install it in the same way. Many travellers simply keep a second plan ready if they expect heavy usage.
Can I hotspot from my phone using an eSIM?
In most cases, yes. If your device allows hotspot and your plan supports it, you can share your connection with laptops, tablets, or other phones just like with a normal SIM.
How do I know if my phone supports eSIM?
Most newer iPhones, Samsung Galaxy devices, and Google Pixel phones support eSIM. If you are unsure, check your phone settings for an option to add an eSIM or contact us and we can help you check.
Can I turn off or remove an eSIM?
Yes. You can disable or delete an eSIM at any time in your phone settings. Many people keep old travel eSIMs stored on their device and simply switch between them when needed.
Note: your device must be network unlocked and eSIM compatible. If you are unsure, please contact us before purchasing.